Commenting on a recent Google+ story on Techcrunch, Robert Scoble wrote : “I believe Google+ is all about protecting its search business. It is scared that Facebook is going to become a search engine. It already sort of is. A lot of people are moving behaviors over to Facebook that they used to do in search. Instead of Googling “sushi san francisco” we’ll just ask our friends “hey, where’s the best sushi in San Francisco.”
What it means: Looking at this through the filter of the consumer purchase decision process (see below), this is extremely significant. By expressing needs/problems in social media and having people/companies come to them with solutions, consumers bypass “search” and go straight to purchase. This is a serious threat to companies like Google who have built a huge ad business based on search.